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2 min read
Estia Health - Transforming Staffing Gaps into Operational Care Excellence
Experience Snapshot
Estia Health partnership with E4 People
THE ISSUE
“We were being given nurses with no aged care experience. Never received resumes from other agencies, wouldn't have a clue who we were getting - just told John will be arriving Monday.”
THE SOLUTION
“Resumes was the first thing - to see experience and know who was going to be arriving at the Dalmeny door. This is what stood out when E4 first stepped in, giving experienced staff. Providing staff that had actual experience working in residential Aged Care setting.”
THE RESULT
“You’ve helped bring consistency to our home —not just for the team but for the residents too. I’ve never worked with a more responsive agency, and the difference is night and day.”
TABLE OF CONTENTS
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THE SITUATION
Estia Health faced challenges in hiring qualified, experienced staff, which strained their operations. Prior to partnering with E4 Recruitment, they experienced high turnover and operational stress due to unqualified staff, lack of transparency from agencies (no resumes or profiles provided), and the need to train inexperienced hires.
Despite these issues, Estia Health's care team maintained high care standards but needed a reliable staffing partner to resolve these problems.
THE RESULTS
With E4 Recruitment’s support, Estia Health Dalmeny achieved significant improvements, including reduced staff
turnover, enhanced team collaboration, and better alignment between contracted and permanent staff.
Consistent caregivers fostered trust and
routine for residents, improving their comfort and satisfaction. Staff morale also strengthened as cohesive teams worked together effectively, creating a harmonious, team-based culture that emphasized personalized, high-quality resident care.
Improvements
WITH E4'S INVOLVEMENT
Enhanced Operational Stability and Staff Morale
With E4 Recruitment’s consistent staffing
solutions, Estia Health Dalmeny significantly
reduced turnover rates, fostering stronger
relationships between residents and their
caregivers.
This stability not only restored residents’
trust but also boosted staff morale by
eliminating frustrations caused by
mismatched hires.
The provision of cohesive teams improved
collaboration and created a harmonious,
team-based workplace culture.
Improved Resident Care and Satisfaction
The consistency of familiar caregivers allowed staff to deliver personalized care, catering to residents’ individual needs and preferences.
Residents felt more at ease with
trustworthy, familiar faces attending to them daily, ultimately increasing satisfaction.
This alignment between contracted and permanent staff further strengthened
the home’s focus on providing high-quality, resident-centred care.
Feedback
QUOTES FROM OUR CLIENT
"Absolutely, I’d recommend E4 to others in the industry. None of the agencies I’ve worked with before has been as responsive, transparent, or invested as E4. You meet, if not exceed, my expectations every time."
“The weekly check-ins are really impactful. I know I can call you any time to discuss concerns or give feedback, and you’ll take it seriously. I feel supported knowing we’re tackling these things as a team.”
“You listen to us—you don’t just throw staff at us and hope they fit. That mentality always ends in failure.”
“Staff morale improved due to reduced turnover and cohesive teams.”
“The weekly check-ins are really impactful. I know I can call you any time to discuss concerns or give feedback, and you’ll take it seriously. I feel supported knowing we’re tackling these things as a team.”
“I’ve never worked with a more responsive agency—the difference is night and day.”
“Residents feel more comfortable when they see familiar faces every day.”